How to Navigate Your Area Agency on Aging: A Resource Guide

Be sure to download out resource guide below. Questions Seniors Should Be Prepared to Answer When Calling Their Local Area Agency on Aging

If you're an older adult seeking support services—or a family member helping an aging loved one—you've likely heard of Area Agencies on Aging (AAAs). These organizations serve as the backbone of America's aging services network, yet many people don't fully understand what they offer or how to access their numerous programs and resources.

What Exactly Is an Area Agency on Aging?

Created under the Older Americans Act of 1973, Area Agency

on Aging form a nationwide network of over 600 organizations designed to address the needs and concerns of older Americans at the local level. Despite the similar name, each AAA operates independently and offers services tailored to its specific community's needs and resources.

Think of your local AAA as a centralized connection point—not just providing direct services, but also coordinating and facilitating access to a broader network of aging resources in your region. They're essentially "aging services central command" for your community.

Services You Might Not Know About

While most people associate AAAs with basic senior services like Meals on Wheels, these agencies actually coordinate an impressive array of programs.

Depending on your location, your AAA might offer:

• Information and Referral Services: Personalized guidance to connect you with appropriate resources

  
  

• Care Management: Professional assessment of needs and coordination of services

  
  

• In-Home Support Services: Help with housekeeping, personal care, and other non-medical needs

  
  

• Home Modification Programs: Assistance making your home safer and more accessible

  
  

• Transportation Services: Rides to medical appointments, grocery shopping, and other essential activities

  
  

• Legal Services: Free or reduced-cost legal assistance for older adults

  
  

• Family Caregiver Support: Resources, respite care, and counseling for those caring for older adults

  
  

• Health Insurance Counseling: Help understanding and navigating Medicare, Medicaid, and other insurance options

  
  

• Elder Rights Protection: Advocacy and assistance with elder abuse, fraud, and exploitation concerns

  
  

• Healthy Aging Programs: Evidence-based

  workshops on chronic disease management, fall prevention, and more

Many AAAs also serve as the entry point for state-funded home and community-based services that help people avoid or delay nursing home placement.

Finding Your Local AAA

Locating your Area Agency on Aging is straightforward:

• Visit the Eldercare Locator website at eldercare.acl.gov

  
  

• Call the Eldercare Locator toll-free at 1-800-677-1116

  
  

• Search online for "Area Agency on Aging" plus your county or city name

Most AAAs serve specific geographic regions—typically one or more counties—so you'll want to confirm that you're contacting the correct agency for your location.

Preparing for Your First Contact

Before reaching out to your local AAA, take a few minutes to prepare. This will help ensure you get the most appropriate assistance: (See our guide below to assist you with preparing)

1. Clarify your needs: Make a list of specific challenges you're facing or services you think might help.

   
   

2. Gather basic information: Have on hand the older adult's full name, address, date of birth, and any relevant insurance information, including Medicare and Medicaid numbers if applicable.

   
   

3. Consider financial situations: While many AAA services are available regardless of income, some programs have financial eligibility requirements. Having income and asset information ready can help determine eligibility more quickly.

   
   

4. Identify existing supports: Make note of any services or help already in place, such as family caregivers, home health aides, or meal delivery.

   
   

5. Prepare questions: Write down specific questions about services, eligibility requirements, waiting lists, costs, or anything else you're uncertain about.

What to Expect When You Connect

When you first contact your AAA, you'll typically speak with an Information and Assistance Specialist whose job is to understand your situation and connect you with appropriate resources. This initial conversation is usually a screening rather than an in-depth assessment.

Be prepared to:

• Answer questions about current living situation, health status, and support needs

• Discuss any immediate concerns or challenges

• Provide basic demographic information

  
  

Depending on your needs, this initial contact might lead to:

• Referrals to specific programs or services

• Scheduling a more comprehensive in-home assessment

• Receiving information materials by mail or email

• Guidance on completing applications for particular programs

Navigating Assessment and Eligibility

For many services, particularly those involving in-home support or care management, the AAA will need to conduct a more thorough assessment. This typically involves a trained professional visiting the older adult's home to evaluate:

• Physical health and functional abilities

• Home environment and safety

• Available support systems

• Cognitive status

• Nutritional needs

• Social and emotional well-being

These assessments serve two purposes: determining eligibility for specific programs and creating a personalized care plan that addresses identified needs.

While the assessment process might seem intrusive, it's designed to ensure that services match your specific situation. Be honest about challenges and needs—understating difficulties might result in not qualifying for helpful services.

Making the Most of Your AAA Relationship

To get the greatest benefit from your Area Agency on Aging:

• Be persistent. Some services may have waiting lists, or you might need to follow up on referrals. Don't hesitate to call back if your situation changes or if recommended resources don't work out.

  
  

• Maintain communication. If you're working with a care manager or case worker, keep them informed about changes in your situation or new challenges that arise.

  
  

• Ask about lesser-known programs. Because AAAs offer so many services, some valuable programs might not be mentioned unless you specifically ask about them.

  
  

• Consider becoming involved. Many AAAs have advisory councils or volunteer opportunities that allow older adults to contribute to improving aging services in their communities.

Your Gateway to Aging Well

Your local Area Agency on Aging represents one of the most valuable resources available as you navigate the challenges and opportunities of growing older. By understanding how to effectively access and utilize their services, you gain a powerful ally in your efforts to age in place safely, comfortably, and with dignity.

Remember: These agencies exist specifically to help older adults thrive in their communities. Don't hesitate to reach out and discover the many ways they can support your journey.

 Need help knowing what information you need when contacting you local Area Agency on Aging, get out guide below.

Questions Seniors Should Be Prepared to Answer When Calling Their Local Area Agency on Agi.

Download • 848KB